> ## Documentation Index
> Fetch the complete documentation index at: https://docs.magicmarkets.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach a human, what to have ready, and what support will never ask you for.

## Reach us

* **Email** [support@magicmarkets.com](mailto:support@magicmarkets.com)

## Before you write

Most questions are answered faster by the right page than by an email:

<Columns cols={2}>
  <Card title="Deposit not showing" icon="search" href="/traders/troubleshooting/deposit-not-showing" />

  <Card title="Withdrawal delayed" icon="clock" href="/traders/troubleshooting/withdrawal-delayed" />

  <Card title="Cannot log in" icon="key-round" href="/traders/troubleshooting/cannot-log-in" />

  <Card title="Order did not fill" icon="circle-help" href="/traders/troubleshooting/order-did-not-fill" />
</Columns>

For a settlement question, read the [settlement rules](https://magicmarkets.com/settlement-rules) for the sport first.

## What to include

One message with everything in it saves a round trip:

* The email address on your account.
* What you were doing and what you expected.
* The exact message shown, if any.
* For a deposit or withdrawal: the transaction hash, the network, the amount, and the time with your timezone.
* For a trade: the event, the market, and the order or position.

## What support will never ask for

Your password, a two-step code, or an API key. Nobody at MagicMarkets needs any of them. If someone asks, it is not us.

## Taking a break

Cooling-off and self-exclusion are set through support. See [Responsible trading](/traders/responsible-trading).


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