Responsible trading

Trading should stay something you control. These are the tools for keeping it that way, and how to reach them.

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Cooling-off

A short break. Your account stays open but you cannot place trades. Durations: 24 hours, 7 days, 1 month, or 3 months. The period cannot be ended early, and your account reactivates on its own when it elapses. To set a cooling-off period, contact support.

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Self-exclusion

A longer break, or a permanent one. All access to your account is suspended. Durations: 1 year, 3 years, 5 years, or lifetime. A temporary self-exclusion cannot be ended early, and reactivation after it elapses needs a request to support. A lifetime exclusion is irreversible. To self-exclude, contact support.

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Deposit limits

Some accounts carry a deposit limit over a period, shown on the deposit screen with the remaining amount and the reset time. If you want a limit of your own, ask support.

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Your funds during a break

Your balance stays yours during cooling-off and self-exclusion, and you can withdraw it. A break stops trading. You can still withdraw. During self-exclusion, contact support to arrange the withdrawal, because the account itself is suspended.

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Self-assessment

Gamblers Anonymous publishes a 20-question self-assessment. If it points to a problem, use the tools above or reach out for help.

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Help organisations

The Responsible Gambling page on magicmarkets.com lists support organisations and is the binding version of this policy.

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Referrals and breaks

Accounts that have self-excluded or taken a cooling-off period are excluded from the referral programme for that period.