Support

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Reach us

• Email support@magicmarkets.com

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Before you write

Most questions are answered faster by the right page than by an email: For a settlement question, read the settlement rules for the sport first.

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What to include

One message with everything in it saves a round trip:

• The email address on your account.
• What you were doing and what you expected.
• The exact message shown, if any.
• For a deposit or withdrawal: the transaction hash, the network, the amount, and the time with your timezone.
• For a trade: the event, the market, and the order or position.

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What support will never ask for

Your password, a two-step code, or an API key. Nobody at MagicMarkets needs any of them. If someone asks, it is not us.

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Taking a break

Cooling-off and self-exclusion are set through support. See Responsible trading.