Cannot log in

​

Sign-in code not received or rejected

When you sign in with email, MagicMarkets emails you a one-time code.

1. Check spam and any promotions folder.
2. Check whether your email provider is blocking mail from MagicMarkets.
3. Request a new code from the sign-in screen and enter it promptly. Use the newest email, not an older one.
4. Confirm you entered the email address you registered with. To change it, choose Use a different email.

If you signed up with Google, choose Continue with Google instead.

​

Two-step code rejected

With two-step verification on, MagicMarkets emails you a code when you sign in.

1. Enter the code from the newest email. Each code is valid for a short time only.
2. If it does not arrive, check spam, then request a new code.

Lost access to your email. Email support@magicmarkets.com from another address, and give the email address on the account. Expect identity checks, because this path is exactly what an attacker would try.

​

Too many attempts

After repeated failed attempts, the sign-in screen tells you there have been too many attempts. Wait, then try again. If it still fails, contact support.

​

Account suspended for inactivity

Accounts inactive for more than 12 months may be suspended. Contact support for instructions on how to reactivate.

​

Blocked location

Some territories cannot register or trade. If you have an account and you are in a prohibited jurisdiction, you cannot deposit or trade from there. You can still withdraw your balance. See Company and licence.

​

Before you contact support

Have ready:

• The email address on the account.
• Which step fails, and the exact message shown.
• Whether you sign in with Google or with email, and whether two-step verification is on.
• When it last worked.

Contact support.